Business Analyst (Salesforce)

Experis is a global leader in recruitment of specialists and management staff in key IT areas. They offer competitive employment opportunities and interesting IT projects for both experienced experts and those starting their careers in IT.

• Senior‑level IT Business Partnering or IT Service Ownership experience in a commercial or sales‑led environment
• Strong CRM experience including Salesforce governance, release management and UAT
• Experience in application lifecycle management and BAU service ownership
• Proven stakeholder management skills at senior business leadership level
• Experience managing vendors and third‑party delivery partners
• Hands‑on experience with data, integration and cloud platforms, preferably Azure
• Strong understanding of enterprise architecture, security and compliance standards
• Experience supporting large‑scale CRM or commercial transformation programmes
• Knowledge of data migration and legacy system decommissioning
• Exposure to GenAI, Microsoft Copilot or digital enablement initiatives
• Experience in consumer goods, retail or field‑force technology environments

• Act as the primary technology partner for Sales, Trade and Commercial leadership teams, translating business priorities into technology outcomes
• Provide strategic guidance on technology decisions, risks, dependencies and investment trade‑offs
• Maintain a forward‑looking commercial technology roadmap aligned to enterprise architecture and security standards
• Identify opportunities to simplify landscapes, reduce shadow IT and improve operational resilience
• Own end‑to‑end Salesforce and CRM operations including administration, configuration, governance and release readiness
• Act as a single point of accountability for CRM change requests, enhancements, defects and UAT coordination
• Ensure data accuracy, integrity and stability across Salesforce and integrated data platforms
• Own the full lifecycle of critical local applications supporting Sales and Trade operations
• Ensure application stability, vendor performance, risk mitigation, contract renewals and service continuity
• Safeguard compliance with global architecture, security and governance standards
• Act as UK&I commercial liaison into major enterprise programmes including CRM and Consumer Goods Cloud initiatives
• Support design validation, integration mapping, data model alignment and business readiness activities
• Lead commercial input into data migration, decommissioning and transition planning
• Oversee Azure‑hosted integrations and components supporting CRM and local applications
• Coordinate issue resolution, performance tuning and environment governance with infrastructure teams
• Ensure scalability, resilience and security of commercial technology assets
• Lead and prioritise the work of external CRM and data delivery partners
• Provide direction, workload prioritisation and continuous improvement across commercial technology services
• Ensure effective vendor governance and delivery assurance
• Lead adoption of GenAI and Microsoft Copilot within Commercial teams
• Act as an advisor on responsible AI usage aligned with enterprise governance
• Oversee image recognition and advanced analytics solutions supporting field productivity and insights