Technical Solutions Engineer, Databases (English)

The Google Cloud Platform team helps customers transform and build their business using cloud technology. The team supports developers, businesses, educational institutions, and government agencies globally, focusing on security, reliability, and scalability. The role involves working in a global team providing 24x7 support to help customers switch to Google Cloud.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience reading or debugging code (Java, C/C++, Python, JavaScript, Go) and working with SQL/NoSQL databases.
• 5 years of experience in technical support, professional services, software development, or product operations management.
• Ability to communicate fluently in English to interact with regional customers and stakeholders.
• Experience administering and querying data in distributed, columnar or analytic oriented databases or distributed data processing frameworks.
• Experience with SQL/NoSQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
• Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling.
• Knowledge of basic web technologies (HTTP, HTML, DNS, TCP).
• Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing) and system/network administrator level knowledge of Linux/Unix or operating systems.
• Excellent troubleshooting, attention to detail, and communication skills in a fast-paced setting.

• Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive quality production.
• Work as part of a team of engineers/consultants that globally ensure 24-hour customer support, including working non-standard work hours or shifts.

This role requires working in a shift pattern or non-standard work hours, which may include weekend work.

Google is an equal opportunity employer committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Qualified applicants are considered regardless of criminal histories, consistent with legal requirements.