The Service & Automation Specialist - Workplace Services

The role is for an international client and focuses on designing, implementing, and maintaining automation solutions to improve employee digital experience, operational efficiency, and reduce manual effort in device, application, and workplace service management.

• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• Hands-on experience with workplace automation tools and platforms:
  • Scripting / Automation: PowerShell, Python, Bash, JavaScript
  • Workflow automation: Power Automate, Automation Anywhere, ServiceNow Virtual Agent (optional), Jira Service Management, Online SharePoint workflow
  • Endpoint & Device management: Microsoft Intune, Endpoint Manager, SCCM
• Familiarity with digital collaboration platforms: Microsoft 365, Teams, SharePoint, Citrix Workspace
• Understanding of Windows and macOS environments for end-user devices.
• Knowledge of identity and access management (IAM) for automation of onboarding/offboarding and permissions.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills to work with both technical and non-technical stakeholders.

• Identify opportunities for automation within Workplace Services (device provisioning, software deployment, user onboarding/offboarding, service requests).
• Develop, implement, and maintain automated workflows using scripting or native platform automation tools.
• Automate repetitive tasks in endpoint management, collaboration tools, and cloud applications.
• Support self-service portals and virtual agents for end-users to reduce manual ticket handling.
• Work with IT teams to integrate automation with existing workplace platforms (e.g., Microsoft 365, Citrix, Intune, Teams).
• Monitor and troubleshoot automated processes to ensure reliability, scalability, and minimal end-user disruption.
• Document automation workflows, scripts, and standard operating procedures.
• Analyze workflow performance, identify bottlenecks, and continuously improve efficiency.
• Collaborate with IT support teams to align automation with business priorities and employee experience goals.
• Ensure compliance with security policies, governance standards, and data privacy regulations.