Technical Account Manager, Google Cloud Consulting (English, Polish)

Google Cloud accelerates every organization’s ability to digitally transform its business and industry by delivering enterprise-grade solutions leveraging Google’s technology. This role involves leading the successful adoption of Google Cloud products at leading organizations, guiding them through their Cloud transformation journey.

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 2 years of experience in a customer-facing, tech-adjacent, or IT consulting role involving technical implementations, project coordination, or customer success.
• Experience (including internships or academic projects) in technical support, IT operations, escalation coordination, or cloud technologies.
• Fluency in English and Polish for client relationship management.

Preferred qualifications:

• Master’s degree in Technical, Engineering, or Business field, or equivalent practical experience.
• Cloud certifications (e.g., Google Cloud Associate Cloud Engineer).
• Experience collaborating with internal cross-functional teams, channel partners, or external stakeholders.
• Familiarity with cloud concepts and eagerness to learn about application or workload migration to public cloud providers.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, or cloud-native application development.
• Excellent written and verbal communication, presentation, and problem-solving skills.

• Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance, and managing timelines, milestones, migration goals, and business transformation strategies.
• Develop relationships with key stakeholders to understand customer business and develop roadmaps; lead quarterly business reviews and executive sessions.
• Plan customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments.
• Work with customers and Support to guide issues and escalations to resolution.
• Develop best practices and assets from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.
• Advocate for customer needs to overcome adoption blockers and drive new feature development.
• Lead across multiple work streams and teams to maintain customer momentum.

Google is an equal opportunity workplace and affirmative action employer committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. They consider qualified applicants regardless of criminal histories, consistent with legal requirements. Accommodations are available for applicants with disabilities or special needs.