Technical Account Manager, Google Cloud Consulting (Polish, English)

Google Cloud provides enterprise-grade cloud solutions leveraging cutting-edge technology to help organizations digitally transform their business and industry. The role involves leading customer adoption of Google Cloud products and managing cloud consulting engagements.

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.
• Fluency in English and Polish for client relationship management.

Preferred qualifications:

• MBA or Master’s degree in Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, business units, channel partners, systems integrators, and third-party developers.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent communication, presentation, problem-solving, and client management skills.

• Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance, and managing timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development.
• Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with key stakeholders (e.g., C-Suite and IT team) to understand business and develop strategic roadmaps.
• Lead quarterly business reviews and executive sessions to understand business and technical needs.
• Plan customer events and launches, partnering with support, engineering, and Site Reliability Engineering (SRE) to ensure customer success.
• Work with customers and support to guide issues and escalations to resolution.
• Develop best practices and assets from customer engagements to support initiatives to scale through partners.

Google is an equal opportunity workplace and affirmative action employer committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. They consider qualified applicants regardless of criminal histories, consistent with legal requirements. Accommodations for applicants with disabilities or special needs are available upon request.