Senior ServiceNow ITOM Consultant (f/m/x)

We are looking for a Senior ITOM Consultant to join Sii and support a project focused on advanced IT Operations Management. The role involves close collaboration with a product team responsible for event and service monitoring capabilities, as well as technical advisory and hands‑on configuration work in a complex enterprise environment.

• At least 5 years of experience in IT Operations Management and event management processes
• Hands‑on experience configuring event‑management components in large environments
• Ability to analyse data flows, dependencies and operational impact
• Experience collaborating with technical and product teams in enterprise settings
• Ability to troubleshoot and improve existing monitoring and event logic
• Fluency in English
• Residing in Poland required

• Analyse requirements and translate operational needs into ITOM event‑management configurations
• Implement and optimise monitoring rules, event workflows and integration logic
• Troubleshoot event‑related issues and support continuous improvements
• Work closely with technical and product teams to align platform behaviour with business expectations
• Support incident, problem and operations teams with expert knowledge
• Prepare documentation and provide guidance on best practices

Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment. Residing in Poland required