Data Analyst

Position at one of the world's largest banks involving stable, long-term projects with opportunities for personal growth and development, including project rotation.

• Experience with data visualization tools and dashboard design.
• Strong analytical and problem-solving skills with ability to make data-driven decisions.
• Experience working with ServiceNow, Jira, GCP Looker Studio, SQL, and Splunk.
• Automation focused mindset with Python proficiency.
• Strong communication and interpersonal skills to articulate technical concepts to non-technical stakeholders.
• Respectful of different cultures, working with colleagues from North America, LATAM, Middle East, Asia Pacific, and Europe.
• Knowledge of Agile methodologies and project management frameworks.
• Familiarity with emerging technologies and industry trends.

• Identify, gather, and integrate data from multiple sources including IT systems, service desks, monitoring tools, and customer experience platforms.
• Define and maintain key metrics for tracking customer IT journeys and service performance.
• Analyse user behaviour across IT services to identify trends, pain points, and optimization opportunities.
• Translate data into clear, actionable recommendations for operational and strategic improvements.
• Design and maintain dashboards that clearly communicate performance and experience metrics.
• Present insights in a clear, compelling, and accessible way using data storytelling techniques.
• Support data-driven decision making across service improvement initiatives.
• Deliver the above while complying with HSBC governance & control frameworks.
• Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data.