Data Analyst

Work for the largest bank in Europe, which operates in more than 65 countries around the world giving access to over 90% of all world trade flows.

Verita HR is an international company providing recruitment support within Fintech, Finance and Banking market in EMEA. They connect innovative organizations with top talent and conduct systematic market research to support their Digital Teams.

• Experience of data visualization tools and dashboard design
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Experience of working with tools like ServiceNow, Jira, GCP Looker Studio, SQL, Splunk
• An automation focused mindset ideally with Python proficiency
• Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders
• Knowledge of Agile methodologies and project management frameworks
• Familiarity with emerging technologies and industry trends
• 5 years of experience in a similar role

Nice to have:

• Splunk
• ServiceNow

Languages:

• English

• Identify, gather and integrate data from multiple sources including IT systems, service desks, monitoring tools and customer experience platforms
• Define and maintain key metrics for tracking customer IT journeys and service performance
• Analyse user behaviour across IT services to identify trends, pain points and optimization opportunities
• Translate data into clear, actionable recommendations for operational and strategic improvements
• Design and maintain dashboards that clearly communicate performance and experience metrics
• Present insights in a clear and accessible way