Mid/Senior Application Support Lead – ITSM & AI Support

2940 - 3570 EUR/ mies.B2B (netto)

MidFull-time·B2B

#344079·Dodano dziś·0

Źródło: justjoin.it

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Tech Stack / Keywords

Incident managementapplication supportTicket ManagementSLA ManagementITILServiceNowTeam LeadershipService Desk ManagementAI Support PlatformsKnowledge Base Management

Wymagania

Proficiency in incident management
Experience in application support
Skills in ticket management
Ability to manage SLAs
Knowledge of ITIL
Experience with ServiceNow
Leadership skills
Experience with service desk management
Familiarity with AI support platforms
Knowledge base management skills

Obowiązki

Incident management
Application support
Ticket management
SLA management
Service desk management
Team leadership
Use of ITIL framework
Use of ServiceNow platform
AI support platforms
Knowledge base management

ITDS

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