Enterprise Hosting Expert

Our organization is a leading flight operations specialist, operating as a wholly owned subsidiary of Airbus. We provide comprehensive ground and onboard solutions designed to increase productivity for aircraft operators worldwide. We combine deep industry know-how with an agile development culture to drive innovation in operational efficiency and sustainable aviation.

Education:

• Bachelor’s degree in a technical discipline or equivalent experience

Experience:

• Solid understanding of computer networks and security
• Proven experience on the field of platforms operations
• 5+ years of experience managing production environments within an organization, capable of understanding its impact on stakeholders to help drive necessary improvements to support them
• Strong technical background from both application development and infrastructure perspective

Licensure/Certifications:

• AWS Certifications an asset

Knowledge, Skills, Demonstrated Capabilities & Competencies:

• High level of organization, sufficient to enable the Team to effectively execute tasks
• Excellent problem-solving skills
• Experience in the aviation industry an asset
• Ability to drive for results
• Self-starter who can drive future platform changes
• Deals well with ambiguous/undefined problems; ability to think abstractly

Communication Skills:

• Effective interpersonal skills and influencing skills
• Ability to communicate needs to Sr. Mgmt, explaining business value
• Ability to communicate corporate goals to staff to ensure clarity of focus, scope and deliverable, and sustain motivation
• Excellent communication skills (both written & verbal)
• Ability to effectively articulate technical challenges and solutions based on the audience

Technical Systems Proficiency:

• Cloud platform experience
• AWS platform experience an asset

Travel Required:

• 5% Domestic and International

Specialist and Technical Authority:

• Setting Best Practices, responsible for defining and enforcing technical standards, methodologies and best practices in your area to ensure consistency, quality and efficiency across the organization.
• Quality Assurance, playing a role in the final review of projects, products and services to ensure they meet the highest standards of quality and technical integrity.
• Solving High-Stakes Problems, providing specialized knowledge to diagnose and fix issues quickly for critical systems failures and technical roadblocks on Projects.
• Contributing to Crisis cells, and providing support to operational teams

Mentor and Knowledge Sharer:

• Driving Innovation, by staying current with latest advancements, and identifying opportunities in technologies and tools that can give Skywise a competitive advantage.
• Strategic Planning by providing input during strategic planning sessions, helping leaders understand the technical feasibility and potential impact of new projects and/or business directions.

Innovator and Strategic Advisor:

• Mentorship, Training & Development, leading internal training sessions and workshops. Mentoring key individuals in one-on-one interactions for personalized guidance.
• Creating Documentation that is clear and accessible such as technical guides, manuals and internal wikis to capture their knowledge and make it available to everyone in the organization
• Risk Management by identifying potential technical risks and vulnerabilities that may not be apparent to others, helping the organization to proactively mitigate them.

As a member of the expert group, the above could include:

• Application Monitoring Support
• Design monitoring and alerting tools and configurations
• Promote and advocate internally the importance and use of monitoring of infrastructure, application and user monitoring
• Support the development and customer experience teams by providing input to the priority of concerns and the collecting of information needed to correct issues
• Support and guidance of technical teams during times for troubleshooting
• Identify, and socialize to Product and SWF teams those products that require improvement and are underperforming within the production environment.

Platform Design & Socialization:

• Ensure that platform requirements are collected from stakeholders and appropriately documented for use by the team to meet stakeholder requirements
• Share and promote the platform details across all Skywise teams
• Advocate for and advance automation tools to support push button deployment and correction of our services

Cloud Computing Leadership:

• Technology Radar for Cloud Hosting services
• Continual learning on best practices and changes to cloud platform (ie. AWS)
• Understands costs associated with the platform to provide recommendations for either short or long term platform changes which will improve profitability for the company
• Review Cloud plans and provide feedback and technical recommendations to product development platform and technology to help enable optimal performance and manage costs plans

Additional Duties:

• FinOPS participation to help understand areas of improvement
• Run the business prioritization
• Special projects assigned including researching improvements of our hosting posture
• Help manage the non-functional requirements for SWF as relate to hosting, troubleshooting and other areas

At Airbus Helicopters Polska sp. z o.o. Gdańsk Plant, the "Internal procedure for reporting legal violations and taking follow-up actions at Airbus Helicopters Polska sp. z o.o. Gdańsk Plant" is in effect. This procedure was introduced in accordance with the Act of June 14, 2024, on the protection of whistleblowers (Journal of Laws of 2024, item 928). In the event of any detected violations, whistleblowers can submit reports to the following email address: [email protected].

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.