Technical Solutions Engineer, Databases, Google Cloud

The Google Cloud Platform team helps customers transform and build their business with cloud technology. The team develops products for security, reliability, and scalability, supporting infrastructure to applications and hardware. The Google Cloud Support team ensures customers maximize their Google Cloud investment, serving a diverse customer base from startups to global enterprises.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience in troubleshooting and advocating for customer needs, and triaging technical issues (hardware, software, application, operational, process).
• 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Experience reading/debugging code in general purpose languages (Java, C, C++, Python, Shell, Go, JavaScript) and virtualization/orchestration frameworks.

Preferred qualifications:

• Experience administering and querying distributed, columnar, or analytic-oriented databases or distributed data processing frameworks.
• Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling.
• Experience with Linux/Unix or other operating systems (Kernel to Shell, file systems, client-server protocols).
• Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing), system/network administration, and Linux/Unix or operating systems.
• Understanding of SQL/NoSQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.

• Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Understand Google's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and build tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive quality production.

This role requires working in a shift pattern or non-standard work hours, which may include weekend work. Candidates may choose preferred working location from Warsaw, Poland or Dublin, Ireland. Google is an equal opportunity employer committed to equal employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Applicants with disabilities or special needs can request accommodations.