Technical Customer Success Management Specialist (Azure)

Accenture Operations provides business process services including finance, accounting, procurement, supply chain, marketing, and sales. The Digital Inside Sales (DIS) team focuses on combining trusted technical sellers and innovative technology powered by data and insights to improve client productivity and customer experience. Accenture is a global professional services company with approximately 791,000 people serving clients in more than 120 countries, specializing in technology, cloud, data, and AI.

• Knowledge of the startup ecosystem including fundraising trends, emerging technologies, and cloud adoption needs.
• Ability to act as an Azure platform advocate with customers, partners, startups, and technical communities.
• Experience managing a customer portfolio and driving business results such as Azure workload growth and churn risk identification.
• Ability to engage, sell to, and manage startup customers using digital and remote channels including video, social platforms, chat, phone, and technical demonstrations.
• Excellent communication and interpersonal skills, strong collaboration mindset, and high integrity.
• Fluent English proficiency, both spoken and written.
• Knowledge in Azure and cloud architecture including infrastructure, networking, security, identity, containers, and infrastructure-as-code.
• Experience in technical pre-sales, post-sales, customer success, or consulting roles with exposure to solution design, architecture, and deployment.
• Ability to build and maintain strong technical relationships with senior IT stakeholders.
• Hands-on experience with development environments and public cloud platforms, primarily Azure; AWS is an advantage.
• Possession of Azure certification such as AZ-305 or AZ-104, with readiness to obtain AZ-305.
• Practical knowledge of Microsoft Office tools and CRM systems.

• Be the Voice of the Customer; share customer insights, best practices, and connect with internal teams to remove key blockers.
• Assess customers' knowledge of Azure platform and overall cloud readiness; support customers through a structured learning plan delivered via partners.
• Orchestrate activities across Microsoft and Partner resources to maximize customer impact and establish Microsoft as a leader.
• Provide feedback to Microsoft on customer development needs, blockers, or mitigation strategies.
• Leverage best practices to guide customer strategy and future growth efforts; recognize and resolve systemic issues.
• Engage with and influence business and IT decision makers; present clearly and effectively to executive audiences.
• Apply deep technical knowledge and customer insights to create modernization roadmaps and architect solutions.
• Conduct analyses of startup usage versus needs; drive greater customer consumption based on insights.
• Identify and articulate business value of role and solutions through demonstrations and storytelling.
• Follow processes, systems, and documentation; identify issues or barriers to efficiency and recommend improvements.
• Manage a dedicated portfolio of startups to prevent churn; define technology outcomes aligned to startup strategy.
• Lead and manage engagements to achieve revenue and consumption targets repeatedly.
• Build a coalition of support with customers across IT and business.

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