IT Support Specialist

Hays IT Contracting connects IT specialists with technological projects on a B2B basis, supporting a group of 500 contractors working for Hays' clients. The cooperation is long-term with the first contract for 12 months, based in Warsaw office.

• Minimum 4 years after high school education plus minimum 3 years of working on similar job position
• Excellent practical knowledge of IT end user infrastructure (workstations, printers, peripherals etc.)
• Excellent practical knowledge of workstations operating systems
• Excellent practical knowledge of identity management
• Excellent practical knowledge of networking
• Practical knowledge of complex information systems and their interoperability
• Practical knowledge of M365 cloud services
• Practical knowledge of ITIL, especially incident and request fulfilment processes
• Practical knowledge of using ITSM solutions
• Excellent communication skills
• Knowledge of English on B2/C1 level

• Providing high quality technical assistance and support services for both internal and external users
• Processing simple and complex service requests and incidents reported via self-service portal, phone, e-mail or in person
• Proposing workarounds, troubleshooting and analyzing reported incidents
• Escalating reported issues to domain specific support lines if necessary
• Providing user guidance and advice
• Contributing to knowledge base development
• Contributing to support service improvement
• Creating a positive customer experience
• Preparing digital workplace: configuring, installing, replacing and distributing end user equipment (laptops, screens etc.)
• Executing digital workplace improvement projects eg. mass replacements of end user equipment (laptops, screens etc.)
• Working hours: 8/5 normal working days, normal working hours (exceptions may apply if agreed mutually)
• Other specific duties as assigned by supervisor