BAU Support Specialist – Integration Platforms

For one of our international clients, we are looking for a BAU Support Specialist – Integration Platforms with webMethods / MuleSoft / AWS experience to ensure operational stability, incident resolution, and continuous service improvement for enterprise integration platforms and their critical interfaces, with primary operational focus on MuleSoft- and AWS-based integration services.

• 2–3+ years of experience in production support or BAU roles for integration or middleware platforms.
• Strong incident triage capability including log analysis, error pattern recognition, dependency tracing, and clear stakeholder communication.
• ITIL-aligned operational mindset covering incident, problem, and change management.
• MuleSoft operational support: API-led integration monitoring, message replay and retry, identification of stuck flows, and log or trace correlation.
• AWS Glue: job execution, triggers, retries, IAM permission issues, and data catalog or crawler dependencies.
• AWS API Gateway: API availability monitoring, error patterns, throttling limits, and integration failures.
• AWS Lambda: execution failures, timeout handling, concurrency limits, and retry behaviour.
• Amazon EventBridge: event delivery issues, rule failures, missing or duplicated events.
• AWS CloudWatch: log analysis, metric interpretation, alarm handling, and troubleshooting of integration-related failures across AWS services, Mulesoft logs.
• Understanding of event-driven integration patterns and their common operational failure modes.
• SQL basics for validation and reconciliation checks.
• Scripting (Python or Bash) for operational diagnostics or automation is a plus.

• Monitor, triage, and resolve BAU incidents across webMethods, MuleSoft, and AWS platforms using ITSM processes (e.g. ServiceNow).
• Drive restoration for common failure patterns including integration process failures, platform outages, scheduled job or batch failures, and data transfer or synchronization issues.
• Own BAU communications end-to-end including initial acknowledgement, ETA and risk statements, business impact updates, and closure notes.
• Work with application teams, platform owners, infrastructure teams, and vendors for L2/L3 escalation, defect resolution, and release-related operational readiness.
• Participate in CAB and change processes to ensure BAU stability during deployments and changes.
• Support user access requests and role mapping for integration tooling, ensuring least-privilege alignment.
• Coordinate with Infrastructure and Security teams on certificate management, credentials, IAM permissions, and environment-related configuration issues.
• Perform daily health checks across MuleSoft runtimes and AWS-native integration components, including API Gateway availability and error rates, Lambda execution health (timeouts, throttling), EventBridge rules and delivery, queues, backlogs, retries, and alert dashboards.
• Execute approved retries, restarts, and reprocessing actions.
• Validate end-to-end data movement and downstream reconciliation post-recovery.