Transformation Product Owner (Program Lead)

Hays IT Contracting operates on B2B principles, connecting IT specialists with innovative technology projects. The role involves leading operational transformation in a large retail/FMCG organization transitioning from a wholesale to a retail business model with approximately 15,000 franchise stores.

• Experience in retail, FMCG, logistics, procurement, or operations
• Practical experience in implementing changes, not just analyzing them
• Ability to operate in complex, unstructured environments
• Focus on simplifying solutions and eliminating unnecessary complexity
• Ability to work with challenging business environments and drive change
• Openness to hybrid work model (2-3 days per week in Warsaw office, Mokotów)

• Analyze, organize, and implement processes into daily team operations
• Design and implement missing processes
• Identify key problems and prepare "target state" solutions with plans
• Work closely with business units that may have unclear problem definitions and legacy practices
• Prepare requirements, select tool solutions, recommend and implement (buy > build)
• Establish foundations for effect management including KPIs, dashboards, and value tracking (identified/negotiated/realized)
• Deliver measurable business outcomes (e.g., improvement in COGS, productivity, decision quality)
• Support initiative management in a program model (priorities, dependencies, reporting to management)
• Responsibility area will be adjusted based on experience (e.g., procurement, logistics, retail, CRM, master data, marketing, loyalty programs, data-driven products, PMO/TMO)