Business/System Analyst | f/m/d

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, delivers integrated IT and business services to international markets. The company focuses on advanced IT services and modern, business-driven technology solutions, supporting end-to-end insurance processes including finance, operations, and underwriting. It operates offices in Warsaw and Gdansk and fosters a dynamic, multicultural environment with strong global partnerships.

• Fluency in Polish
• Excellent communication skills in written and spoken English (at least B2 level)
• Few years of hands-on experience in software development domain as a Business Analyst, System Analyst, or similar role
• Understanding of software development lifecycle, proven experience in end-to-end software project delivery
• Experience in exploring and managing requirements in large corporate projects
• Demonstrating analytical thinking and problem-solving approach which can deal with ambiguity
• Practical experience with team collaboration tools (JIRA, Confluence)
• Being proactive and comfortable when dealing with senior decision makers
• Strong communication/interpersonal skills combined with stakeholder management skills

Optional:

• German language proficiency
• Working experience in agile (Scrum) methodology
• Basic understanding of FinTech/InsurTech industry

• Working with stakeholders to capture and define business requirements
• Creating detailed outcomes of the business analysis process, outlining problems and opportunities for business stakeholders
• Eliciting and validating requirements for Product, translating them into relevant product backlog items and tasks
• Monitoring the completeness of business requirements, taking responsibility for the quality of the requirements
• Identifying dependencies and blockers impacting the planned scope
• Working on estimations together with the whole development team
• Supporting Product Owners, Delivery Team, and Program Managers with a detailed understanding of the product features during refinement sessions
• Validating the product by testing on behalf of stakeholders
• Creating relevant project and product documentation
• Constantly seeking improvements and excellence