Technical Solutions Engineer II, Infrastructure, Serverless, Google Cloud

The Google Cloud Platform team helps customers transform and build their business with cloud technology. The team supports developers, businesses, educational institutions, and government agencies globally. The role is part of a global team providing 24x7 support to help customers transition to Google Cloud, focusing on security, reliability, and scalability across infrastructure to applications.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 2 years of experience troubleshooting and advocating for customer needs, triaging technical issues including hardware, software, application, operational, and process.
• 2 years of experience reading/debugging code in general purpose languages (e.g., Java, C, C++, Python, Shell, Go, JavaScript) and in virtualization and orchestration frameworks.
• Preferred: 2 years of experience in technical consulting or supporting large enterprise customers with high SLA requirements.
• Preferred: 2 years of experience with web technologies, system/software architecture, API design and scalability, DevOps, and networking.
• Preferred: Experience with cloud computing through certifications, internships, or coursework, and debugging workload issues across multi-node environments.
• Preferred: Experience in computer networking, routing, load balancing, and Kubernetes framework.
• Preferred: Experience working with public cloud services and infrastructure.
• Preferred: Experience troubleshooting client-server architecture, including latency and packet capture analysis from serverless workloads to databases and storage.

• Work as part of a global team ensuring 24-hour customer support.
• Manage customer problems through diagnosis, resolution, or implementing new investigation tools.
• Act as a consultant and subject matter expert for internal stakeholders and customers to resolve technical deployment obstacles.
• Work with customers on production serverless and CICD deployments to resolve issues and achieve product readiness, availability, and scale.
• Develop understanding of Google Cloud's Serverless product technology and architectures by troubleshooting, reproducing, and determining root causes of customer issues, building tools, and enabling faster diagnosis.

This role requires working in a shift pattern or non-standard work hours, which may include weekend work.

Google is an equal opportunity employer committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Qualified applicants are considered regardless of criminal histories, consistent with legal requirements.