Customer Solutions Engineer III, Infrastructure, Kubernetes, Google Cloud

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. The role involves working closely with a cross-functional team of web developers and systems administrators, supporting a variety of regional and international customers. Google Cloud delivers enterprise-grade solutions leveraging cutting-edge technology to help organizations digitally transform their business and industry.

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 3 years of experience in solution engineering and 1 year of experience in stakeholder management, professional services, or technical consulting.
• 2 years of experience writing code in one or more programming languages (e.g., Python, Java).

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience using Machine Learning and building solutions.
• Experience working with systems (e.g., Linux, Unix, Windows).
• Experience with Web Tech, Systems Administration, Devops, Networking, Kubernetes.
• Experience in technical consulting on supporting large enterprise customers with high service-level agreement requirements.

• Support customers on their production Google Kubernetes Engine (GKE)/Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
• Build an understanding of Google Cloud's GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, building tools, and faster diagnosis.
• Serve as a consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work as part of a team of engineers/consultants that globally ensure 24 hour customer support.

Google is an equal opportunity workplace and affirmative action employer committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Qualified applicants are considered regardless of criminal histories, consistent with legal requirements. Accommodation requests for disabilities or special needs can be made via the provided form.