Customer Success Management Senior Analyst with English

Accenture is a leading global professional services company with approximately 791,000 people serving clients in more than 120 countries. The company helps businesses, governments, and organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services. Accenture combines technology and leadership in cloud, data, and AI with industry experience, functional expertise, and global delivery capability.

Professional:

• Fluency in English at least C1 level
• 3+ years sales or customer success experience with technical pre and post sales and technical consulting architecture experience
• Track record of building deep technical relationships with senior IT executives in large or strategic accounts
• Strong interpersonal skills and excellent oral, written, and verbal communication skills
• Achievement and success-driven personality
• Solid time management skills and ability to work independently

Technical:

• Knowledge of the IT industry and ability to learn and retain knowledge about products and business solutions quickly
• AZ-305 certified or commitment to earn AZ-305 within 3 months of joining
• Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design, and implementation
• Domain expertise in cloud infrastructure solutions including Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers, and Infrastructure as Code technologies
• Experience using integrated development environments targeting Android, iOS, Linux, Windows, and public clouds (Azure, AWS)
• Experience with Microsoft Office Suite; Dynamics CRM or other CRM experience is a bonus
• Preferred: 1+ year experience in designing architecture, networking, container services, data center migrations, database administration, coding/development, migrations, or technology management

• Driving customer success by building strong, long-term relationships and guiding customers through their digital transformation journey
• Orchestrating cross-functional teams, influencing decision makers, and delivering meaningful business outcomes
• Designing modernization roadmaps and proposing Azure-based solutions to accelerate customer growth
• Analyzing cloud usage, identifying opportunities, and helping customers unlock the full value of their cloud environment
• Acting as the customer advocate by sharing insights with internal teams, removing blockers, and ensuring an outstanding customer experience
• Assessing cloud readiness and supporting customers with structured learning plans
• Forecasting accurately, following best-practice processes, and continuously seeking improvements
• Keeping technical expertise up to date and sharing knowledge within the technical community
• Engaging with customers through digital, video, and live interactions
• Being an Azure Platform evangelist with customers, partners, and external communities

Equal Employment Opportunity Statement: All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status, or any other basis protected by applicable law. The workplace is inclusive and welcomes applicants from all backgrounds, including refugees and asylum seekers.