OT Network Service Operations Incident Manager
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SeniorFull-time·B2B
#356223·Dodano 20 dni temu·1
Źródło: nofluffjobs.comTech Stack / Keywords
Incident ManagementITILinfrastructurenetworkstelecomservice operationsoperational technologystakeholder management
Wymagania
- Strong experience in Incident Management within enterprise technology environments
- Ability to coordinate crisis situations and manage priorities under pressure
- Technical understanding of infrastructure, networks or telecom environments would be beneficial
- Knowledge of ITIL processes and service operations best practices
- Strong communication and stakeholder management skills
- Ability to work collaboratively across technical and business teams
- Problem-solving mindset with focus on operational improvement and service stability
- Experience working in global operational or support environments is an advantage
Obowiązki
- Lead and coordinate the resolution of critical service-impacting incidents within operational technology environments
- Drive incident calls, coordinate stakeholders and ensure timely service restoration activities
- Work closely with engineering teams, operations teams and external vendors during major incidents
- Manage communication, escalations and governance throughout the incident lifecycle
- Analyse incident trends and identify opportunities to improve operational stability and response processes
- Support post-incident reviews and contribute to continuous improvement initiatives
- Ensure operational standards, procedures and service management practices are followed consistently
- Collaborate with global teams operating across different regions and time zones
- Support on-call and high-priority operational activities where required
Oferta
- Prestigious position at one of the world’s largest banks
- Stable, long-term projects
- Competitive salary with a B2B contract
- Hybrid work (6 days per month from the office in Cracow) and flexible working hours
- Private healthcare and multisport card
- Personal growth and development opportunities with the possibility to rotate between projects
- Referral program and company events
- Convenient parking
- Free coffee
- Bike parking
- Free beverages
- Free parking
- Modern office
- No dress code
Elastyczne godziny
Opieka zdrowotna
Karta sportowa
Parking dla aut
Parking dla rowerów
Napoje w biurze
Darmowe przekąski
Verita HR
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