OT Network Service Operations Incident Manager

Verita HR is an international company providing recruitment support within Fintech, Finance and Banking market in EMEA. They connect innovative organizations with top talent and conduct systematic market research to support their Digital Teams.

• Strong experience in Incident Management within enterprise technology environments
• Ability to coordinate crisis situations and manage priorities under pressure
• Technical understanding of infrastructure, networks or telecom environments would be beneficial
• Knowledge of ITIL processes and service operations best practices
• Strong communication and stakeholder management skills
• Ability to work collaboratively across technical and business teams
• Problem-solving mindset with focus on operational improvement and service stability
• Experience working in global operational or support environments is an advantage
• 6 years of experience in a similar position
• Knowledge of Incident Management, Service Management, Customer support
• English language proficiency

• Lead and coordinate the resolution of critical service-impacting incidents within operational technology environments
• Drive incident calls, coordinate stakeholders and ensure timely service restoration activities
• Work closely with engineering teams, operations teams and external vendors during major incidents
• Manage communication, escalations and governance throughout the incident lifecycle
• Analyse incident trends and identify opportunities to improve operational stability and response processes
• Support post-incident reviews and contribute to continuous improvement initiatives
• Ensure operational standards, procedures and service management practices are followed consistently
• Collaborate with global teams operating across different regions and time zones
• Support on-call and high-priority operational activities where required