Claims Management Processor with English and Polish
Tech Stack / Keywords
Firma i stanowisko
Accenture Services Sp. z o.o. is a subsidiary of Accenture, a global professional services company located in Poland. It offers consulting, technology, and outsourcing services, focusing on delivering innovative solutions to clients across various industries by leveraging Accenture's global expertise and local market knowledge.
Wymagania
- Experience in Accounts Receivable (AR), Collections, or Dispute Management processes
- Experience with High Radius and SAP systems
- Excel skills (lookup functions, pivot tables, data analysis)
- Understanding root cause analysis for disputes
- Problem-solving skills with attention to detail
- Professional written and verbal communication skills
- Ability to interact with customers and internal stakeholders (sales, billing, logistics)
- Capability to handle escalations in a structured and calm manner
- Ability to manage multiple cases and prioritize workload effectively
- Strong time management and adherence to SLAs/KPIs
- Proactive approach to identifying process gaps and suggesting improvements
Obowiązki
- Receive, log, and categorize customer disputes in the system
- Ensure all required documentation and details are accurately recorded
- Review disputes to confirm validity (e.g., pricing errors, billing issues, service complaints)
- Identify root causes and classify dispute types
- Analyze supporting documents
- Collaborate with internal teams (Sales, Logistics, Customer Service) to resolve issues
- Drive timely resolution in line with SLAs
- Maintain professional communication with customers regarding dispute status
- Request missing information and provide updates on progress
- Monitor open disputes and ensure timely closure
- Trigger corrections (credit notes, rebilling, adjustments)
- Propose process improvements to reduce dispute volumes
Oferta
- Individual support of a People Lead and a specific path of professional development
- A wide training package including soft, technical, and language training, access to e-learning platforms, Gallup test, GenAI training
- Employee Assistance Program offering legal, financial, and psychological consultations
- Eligibility for Employee share purchase plan with quarterly dividends
- Paid employee referral program
- Private medical care and life insurance
- Access to the Worksmile platform including the Multisport card
Inne informacje
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.
Accenture
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