Technical Support Associate with English and German (nice to have)

Accenture is a leading global professional services company that helps businesses, governments, and organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services. In Poland, Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław, and Katowice, employing more than 8,600 staff. Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen, and industry expertise to transactional data and processes managed on clients' behalf.

• Demonstrated ability to learn new skills and handle multiple tasks with confidence.
• Proven experience in data analysis/root cause analysis.
• Hands-on experience with ticketing systems.
• Proficiency in English (spoken and written, C1 level required).
• German B2 level is nice to have.
• Excellent communication and presentation skills with a proactive approach.
• Strong technical aptitude.
• Assertive with effective time management skills.

Preferred Skills:

• Familiarity with log data analysis.
• Experience working with and analyzing files such as JSON and XML.

• Conduct thorough root cause analysis on customer issues within the IoT domain using various tools and programs.
• Address and resolve customer complaints promptly within agreed timelines.
• Facilitate and manage communication with various interface partners on complex topics until resolution.
• Update and maintain the client knowledge base with ready solutions and process improvements.
• Assist in identifying similar error patterns and areas for enhancement.

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.