Junior Application Support Engineer

GFT Poland is hiring for a Junior Application Support Engineer to work on a critical trading application used by Top Tier Investment Banks. The role involves working in a highly experienced and dedicated team with hybrid work in Łódź office (2 days per week).

• Minimum 2 years of experience as 1st or 2nd Line Application Support Engineer
• Strong client-facing and communication skills
• Fluent English
• Practical knowledge of Linux/Unix systems
• Practical knowledge of SQL
• Basic Bash and Python scripting knowledge
• Ability to solve problems independently
• Ability to work in a team environment
• Availability to work in shifts
• General CI/CD (DevOps process) knowledge; BitBucket Pipelines knowledge welcome

Nice to have:

• AWS experience
• Kubernetes
• Splunk

• Resolving Application Support requests and incidents for a critical trading application
• Working directly with Business and IT users
• Following best practices to deliver quality Level 2 support
• Participating in out-of-hours on-call support rota and occasional weekend work
• Monitoring, detecting, and troubleshooting issues in Linux application environments
• Responding to queries regarding application functionality
• Working with vendors on upgrades
• Preparing and testing software and configuration changes
• Performing shell scripting to automate common tasks
• Knowledge sharing