Instructional Designer

SpotOn is a company providing restaurant technology solutions, including an award-winning point-of-sale system and AI-powered profit tools, aimed at helping independent restaurants compete and succeed. The company has been recognized as the #1 Restaurant POS by G2 and top-rated by Capterra users, and has received Great Places to Work and Built In’s Best Workplaces awards.

• Proven knowledge of eLearning authoring tools such as Articulate Storyline and Rise.
• Hands-on experience applying instructional design models like ADDIE and SAM.
• Ability to translate complex content into clear, engaging self-paced learning experiences.
• Familiarity with assessment design and learner evaluation techniques.
• Basic knowledge of LMS course publishing and configuration.
• Attention to detail with strong editorial and visual judgment.
• Availability to work in a hybrid model with hours from 10:00 to 18:00.
• 2 to 5 years of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.
• Bachelor's degree in Instructional Design, Education, Communications, or related field, or equivalent combination of education and experience.

• Design and develop self-paced eLearning courses from storyboard through final production.
• Create engaging course content including scenarios, activities, knowledge checks, and assessments.
• Translate source content and SME input into structured, learner-centered course designs.
• Update existing courses to reflect process changes, QA findings, and content revisions.
• Ensure course design aligns with adult learning principles and organizational standards.
• Collaborate with Content Strategists to ensure course content is accurate and up to date.
• Partner with SMEs to validate content accuracy and instructional approach.
• Coordinate with the Learning & Knowledge Systems Administrator for LMS publishing and configuration.
• Incorporate stakeholder and learner feedback into course revisions.
• Identify opportunities to improve course design quality, interactivity, and learner engagement.
• Deliver high-quality, accurate work and outcomes by adhering to documented processes including SOPs, SLAs, and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.