Customer Success Management Analyst with Croatian
Tech Stack / Keywords
Firma i stanowisko
Accenture is a leading global professional services company with approximately 791,000 people serving clients in more than 120 countries. The company helps businesses, governments, and organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services. Accenture offers solutions across Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song.
Wymagania
- Minimum 1 year of experience in inside sales, customer success, sales support, or a related commercial role
- Experience engaging with business and technical stakeholders during customer conversations
- Experience supporting sales opportunities, including identifying and driving upselling and cross-selling activities
- Experience presenting technology solutions to customers clearly and engagingly
- Experience maintaining or updating sales pipeline data ensuring accuracy and consistency
- Full professional proficiency in Croatian at minimum C1 level
- Full professional proficiency in English at minimum C1 level
Preferred qualifications:
- Experience working with Microsoft Cloud solutions
- Experience providing solution demonstrations or technical overviews
- Microsoft certifications
- Experience collaborating with internal sales or account teams
- Experience participating in pipeline or deal review meetings
Obowiązki
- Build relationships with key business and technical stakeholders
- Present Microsoft Cloud solutions tailored to client needs
- Support clients with demos, leveraging Microsoft existing programs
- Provide technical guidance to accelerate the sales cycle
- Identify upselling and cross-selling opportunities
- Understand client business needs and recommend suitable solutions
- Stay up to date with Microsoft technologies and market trends
- Collaborate with internal sales and account teams
- Participate in trainings and continuously develop skills
- Contribute to achieving and exceeding sales targets
- Assess customer needs and propose best-fit Microsoft solutions
- Collaborate with Scale Seller (CLM) and Deal Acceleration Specialist (DAS)
- Focus on opportunity velocity across the sales cycle
Benefity
- Hybrid work: 3 days office/2 days home, office located in Warsaw
- Work on projects for international clients with diverse teams
- Access to continuous learning through workshops and skill-building initiatives
- Individual support from a People Lead and professional development path including coaching sessions
- Wide training package including soft, technical, and language training, e-learning platforms, Gallup test, GenAI training, and course co-financing
- Employee Assistance Program offering legal, financial, and psychological consultations
- Eligibility for Employee share purchase plan with quarterly dividends
- Paid employee referral program
- Private medical care and life insurance
- Access to WorkSmile platform including Multisport card
Inne informacje
The job posting includes an Equal Employment Opportunity Statement ensuring no discrimination based on age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status, or any other basis protected by law. Consent to process personal data for recruitment purposes is required under GDPR.
Accenture
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