1. level IT Support Specialist z j. niemieckim - (Service Desk Team) (B2B)

dmTECH Polska is hiring for a 1st level IT Support Specialist position within their Service Desk Team. The role involves providing IT support services and requires proficiency in German and Polish languages.

• Proficiency in German language at B2 level.
• Proficiency in Polish language at C1 level.
• Experience with ServiceNow platform (level 3 proficiency).
• Ability to work remotely and manage client communications.
• Mid-level experience in IT support.

• Provide first-level IT support and troubleshooting.
• Handle service desk requests and incidents using ServiceNow platform.
• Communicate effectively with clients in German and Polish.
• Collaborate with the support team to resolve technical issues.