Salesforce CRM Analyst (Junior)

Hays IT Contracting collaborates on B2B principles, adapting IT specialists to technological projects. The client is a global investment firm specializing in asset management and corporate financing, operating internationally with a Warsaw office supporting core business operations, advanced analytics, and reporting.

• Minimum 1–3 years’ experience in Salesforce or related role
• Understanding of Salesforce
• Strong Excel and data analysis capability
• Attention to detail and problem-solving skills
• Good spoken and written English

Nice to have:

• Higher Education in computer science, mathematics or similar
• Salesforce certification (or working towards)
• Exposure to Agile delivery (user stories, backlog management)
• Experience with reporting tools (e.g. Power BI, CRM Analytics)

• Support Salesforce administration including user setup, basic configuration, and data updates
• Assist with configuration changes such as fields, objects, reports, and dashboards
• Support requirements gathering and documentation of user stories
• Assist with testing including UAT support, defect tracking, and validation
• Monitor and improve data quality and support data uploads
• Provide end-user support and assist with training materials
• Collaborate with business users and technical teams