Senior Business Analyst

Riverland Reply is the Reply group company specialized in consulting end-to-end customer-oriented solutions and strategies. The company combines in-depth knowledge of digital Customer Experience with the full potential of cloud native technologies. This expertise allows Riverland Reply to remove the barriers between a product-based technology and a full custom implementation. Riverland Reply advises clients on Customer Experience, identity and access management challenges, partnering closely with Oracle and ForgeRock.

• Degree in computer science, business administration, or comparable experience
• 4+ years as a Business Analyst in agile environments
• Proven UX/UI experience in complex digital applications
• Hands-on experience with Jira or similar backlog tools; UX methods such as journey mapping, wireframing, usability testing
• Stakeholder management experience in large organizations
• Conceptual understanding of frontend technologies, APIs, and microservices
• Experience with large-scale transformation or refactoring initiatives
• Fluency in English and Polish (written and spoken)

• Elicit, analyze, and document business requirements; create and maintain user stories, acceptance criteria, and backlog items
• Design and optimize end-to-end user journeys, ensuring usability, accessibility (WCAG), and consistency
• Collaborate with frontend developers on UI/UX implementation, including wireframes and interaction concepts
• Contribute to wireframes, interaction concepts, and UX improvements
• Manage stakeholders across multiple markets and regulatory environments
• Participate in Scrum ceremonies and ensure stories meet Definition of Ready / Done
• Ensure requirements meet regulatory and data protection standards (e.g., GDPR) and maintain traceability to implementation