IT Software Support Engineer (M/K)

Experis is a global leader in recruitment of specialists and management staff in key IT areas. They offer competitive employment opportunities and interesting IT projects for both experienced experts and those starting their careers in IT.

• Minimum 3 years of experience in software support
• Bachelor's degree in a technical field or equivalent practical experience
• Very good command of English
• Willingness to work occasional shifts/on-call duties
• Willingness to travel
• Valid driver's license
• Knowledge of VMware, Hyper-V, Docker, Kubernetes, Azure, AWS, SQL Server, PostgreSQL, Networking (LAN/WLAN), Grafana, Dynatrace, VPN, TeamViewer, Office 365

• Remote software deployments and updates
• Analysis and resolution of issues reported by customers
• Handling and documenting support tickets
• Providing customer support under service agreements (SLAs)
• Preparing and maintaining test environments
• Supporting the testing of new system releases
• Managing software licensing matters
• Creating and maintaining user guides, documentation, and procedures