Trainer - Afternoon Shift

SpotOn is a company providing restaurant technology solutions, including an award-winning point-of-sale system and AI-powered profit tools, aimed at helping independent restaurants improve profitability and operations. The company has been recognized as the #1 Restaurant POS by G2 and top-rated by Capterra users, and has received Great Places to Work and Built In’s Best Workplaces awards.

• Availability for afternoon shift (14:00–22:00 PL time)
• 2 to 5 years of professional experience in customer success or related roles
• Fluent Polish and strong English communication skills (written and spoken)
• Proven knowledge of training facilitation and group engagement techniques
• Hands-on experience with adult learning theory and instructional delivery
• Ability to conduct learning needs analysis and support assessments
• Effective feedback and coaching techniques
• Familiarity with LMS platforms and content management tools
• Experience with documentation and progress tracking
• Ability to collaborate and communicate cross-functionally

• Independently facilitate the standardized Onboarding Core Curriculum for new hires
• Deliver instructor-led training (ILT) sessions during Weeks 2–4 covering role-based and operational content
• Facilitate hands-on exercises, simulations, and scenario-based learning activities
• Track trainee progress and milestones, providing structured performance feedback
• Deliver ongoing training programs and skill development workshops as needed
• Update training content to reflect process improvements, QA findings, and SME input
• Collaborate with SMEs, Workforce Management, and department leads to ensure training meets operational goals
• Communicate progress and performance observations to stakeholders
• Gather and analyze trainee feedback to improve training effectiveness
• Recommend enhancements to content, delivery methods, and training workflows
• Adhere to documented processes including SOPs, SLAs, and checklists to deliver high-quality work
• Review and verify outcomes before submission to maintain consistency and quality standards
• Identify and address process gaps or errors to drive continuous improvement and operational excellence

• Hybrid work model: 3 days per week in Kraków office, 2 days remote after probation
• Only candidates available for afternoon shift (14:00–22:00 PL time) considered