Ad OPS Team Lead with English

Accenture is a leading global professional services company providing business process services including finance, accounting, procurement, supply chain, marketing, and sales. The role is within Accenture Operations, focusing on digital advertising operations and programmatic workflows.

• Ability to project manage tasks or small teams
• Experience in digital advertising operations or programmatic workflows
• Strong understanding of campaign lifecycle and workflow dependencies
• Solid knowledge of programmatic advertising and auction dynamics
• Experience supporting workflows, training, or coaching peers
• Strong analytical skills and attention to detail
• Excellent stakeholder management and communication skills
• Ability to manage multiple priorities and adapt to changing requirements
• Experience with Jira
• Excellent time management and organizational skills
• Strong communication skills for client-facing tasks
• Ability to receive and provide feedback
• Empathy, kindness, patience, and people-oriented approach
• Strong sense of ownership and proactiveness
• Ability to work independently
• Impeccable behavioral track record and professional approach
• Availability for ad hoc scheduling including weekends and evening shifts
• Ability to quickly acquire and maintain workflow knowledge
• Strong understanding of SLAs, KPIs, client tools, and needs
• C1 level English proficiency
• Solid understanding of Google Suite
• Readiness to work in a fast-paced, dynamic environment
• Hybrid office presence 50/50 or more, with training fully onsite

• Manage a team of analysts to meet daily SLAs/KPIs
• Provide coaching and career counseling to team members
• Enforce core values and ensure team engagement
• Align team goals with leadership expectations
• Communicate clear objectives and manage workload assignments
• Conduct 1:1 meetings, daily huddles, weekly wrap-ups, and monthly team meetings
• Oversee workflow execution and adherence to processes
• Act as primary contact for workflow-related questions and escalations
• Monitor operational risks and communicate to leadership and clients
• Serve as Subject Matter Expert and shadow agents to identify improvements
• Manage ad-hoc operational projects and process improvements
• Identify and communicate improvement opportunities
• Interface with other teams, delivery leads, and client teams
• Provide performance feedback and receive proposals from team members
• Develop and administer team schedules and track leaves
• Collaborate with recruitment for candidate selection and onboarding support

Candidates must be available for hybrid work with 50/50 or more office presence and able to work shifts Monday through Sunday including public holidays, with morning and evening start times depending on business needs. Consent to personal data processing under GDPR is required.