Solution Architect (Site Reliability & Observability area) | f/m/d

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, delivers integrated IT and business services to international markets. The company focuses on advanced IT services and business-driven technology solutions, supporting insurance processes including finance, operations, and underwriting. It has offices in Warsaw and Gdansk and maintains strong global partnerships in a multicultural environment.

• Fluency in English
• Multi-year experience as a Solution Architect in cloud-based environments
• Good understanding of site reliability engineering (SRE), platform engineering, and observability architectures
• Strong strategic thinking and vision-setting abilities
• Excellent stakeholder communication and coaching skills
• Ability to lead and mentor engineers ensuring effective implementations

Nice to have:

• German language proficiency
• Expertise in observability tools (architecture, governance, integrations, APM, security best practices) and automating service operations
• Knowledge of distributed tracing, metrics, and telemetry collection
• Experience negotiating with vendors and external service providers

• Define the strategic vision for site reliability engineering, observability, and platform engineering and plan tactical implementation steps
• Support, advise, and coach engineers in the teams
• Scout and analyze new observability features to match business needs
• Define standards and best practices for automated service operations, observability frameworks including alerting, SLOs, and distributed tracing across digital products
• Advise internal customers about the value of Site Reliability Engineering, Observability, and Monitoring
• Consult internal customer teams on automating service operations and leveraging observability tools effectively
• Leverage AI and AI agents to modernize the service

Klauzula informacyjna dotycząca przetwarzania danych osobowych osób biorących udział w procesach rekrutacyjnych prowadzonych przez Ergo Technology & Services S.A. z siedzibą w Sopocie. Dane osobowe są przetwarzane zgodnie z RODO i Kodeksem pracy, z prawami dostępu, sprostowania, usunięcia, ograniczenia przetwarzania oraz sprzeciwu. Administrator zapewnia odpowiedni poziom ochrony danych i korzysta z usług podmiotów zapewniających gwarancje techniczne i organizacyjne. Kandydaci mają prawo do cofnięcia zgody i złożenia skargi do organu nadzorczego. Podanie danych jest niezbędne do udziału w rekrutacji, z wyjątkiem danych dobrowolnych.