Production Support Engineering Lead – Global Payments (Senior)

The role is within the Payments IT department, specifically the Production Support Team responsible for Global Payments Execution, Messaging & Orchestration, and Sanctions & Investigation services. The team operates in a mission-critical environment using Site Reliability Engineering disciplines to ensure production stability and operational readiness across vendor and in-house microservices.

• At least 5 years of experience in production support/operations or a related engineering role.
• Fluent English for excellent spoken and written communication across a global organization.
• Experience with SQL and PL/SQL.
• Strong Linux experience (administration, troubleshooting, and operational tuning).
• Knowledge of Kubernetes for troubleshooting and operational support.
• A strong understanding of Oracle database architecture and components.
• Hands-on scripting experience for automation (at least one of: Bash, Python, or Java).
• Strong analytical and troubleshooting skills, including triage capability under pressure and sound priority judgment at runtime.

Nice to have:

• Experience with Python or Java beyond scripting needs.
• Knowledge of Puppet/Ansible or similar configuration management tools.
• Experience supporting Payments services.

• Provide full-scope day-to-day production support, resolving live incidents and driving post-resolution problem management.
• Act as a senior technical expert to investigate and identify root causes of major system problems.
• Monitor production health, respond to incidents, and restore service quickly while delivering clear stakeholder updates.
• Operate and troubleshoot Linux environments, including patching, configuration, performance tuning, capacity management, certificate and connectivity handling.
• Support Oracle Database operations in partnership with DBAs, including monitoring, resolving locks/performance issues, and managing backups and recovery readiness.
• Run and troubleshoot containerised workloads on Kubernetes, covering deployments, scaling, cluster/node health, configuration/secrets, and service-to-service networking issues.
• Automate and simplify operational processes to reduce manual effort and improve reliability.
• Ensure production readiness for releases by validating operational acceptance criteria and supporting controlled deployments and rollbacks, while maintaining accurate documentation and runbooks.

Only candidates with an existing legal right to work in Europe will be considered for this role.