Senior Production Operations Engineer – Global Payments IT

The role is within the Payments IT department of a client company, focusing on the Production Support Team responsible for Global Payments Execution, Messaging & Orchestration, and Sanctions & Investigation services. The team applies Site Reliability Engineering principles in a mission-critical environment across vendor platforms and in-house microservices.

• 5+ years of experience in production support, production operations, or SRE-style roles in complex technical environments.
• Fluent English with excellent spoken and written communication across global stakeholders.
• Strong SQL and PL/SQL experience.
• Hands-on Linux experience including operational troubleshooting, performance and capacity work, and operational maintenance tasks.
• Knowledge and operational experience with Kubernetes.
• Solid understanding of Oracle database architecture and components.
• Shell scripting ability for automation (at least one: Bash, Python, or Java).
• Strong analytical and troubleshooting skills, including effective triage under pressure and prioritization.
• Experience with monitoring/performance tuning and working in an Agile/DevOps environment.

Nice to have:

• Payments domain experience.
• Experience with AppDynamics and/or Splunk.
• Experience with Python or Java beyond scripting use.
• Experience with Puppet/Ansible or similar configuration management tools.

• Provide full day-to-day Production Support, resolving live incidents and driving post-resolution problem management.
• Conduct deep technical investigations to identify root causes of major system issues and prevent repeat operational failures.
• Operate and troubleshoot Linux environments, including patching, configuration, performance tuning, capacity management, certificates, and connectivity.
• Support Oracle Database operations in partnership with DBAs, including monitoring, lock/performance issue resolution, backups, and recovery readiness.
• Run and troubleshoot containerized workloads on Kubernetes, including deployments, scaling, cluster/node health, configuration and secrets, and networking/service-to-service diagnostics.
• Automate repetitive operational work by converting runbook steps into scripts and tooling to improve reliability and reduce manual effort.
• Improve monitoring and alerting to detect issues early and accelerate diagnosis during incidents.
• Support release readiness by validating operational acceptance criteria and assisting with controlled deployments and rollbacks, while maintaining accurate documentation and runbooks.

Only candidates with an existing legal right to work in Europe will be considered for this role.