Mid-Level Technical Product Owner – Service Orchestration & Automation

This role is for a leading financial institution focused on transforming operational capabilities through service orchestration and automation within the FinTech sector.

• 3–7 years of experience as a Technical Product Owner, Product Manager, or in senior engineering/operations roles with strong product ownership.
• Hands-on knowledge of enterprise workflow automation and orchestration concepts in large-scale environments.
• Proven ability to manage a technical backlog with clear epics/stories, prioritize technical debt, and deliver outcomes.
• Solid experience in production operations including incident/problem/change management, monitoring, capacity planning, and resilience.
• Background working in regulated environments with strong risk, controls, audit, and security awareness.
• Excellent stakeholder management skills, bridging communication between engineers, operations, architecture, and senior leadership.

Nice to have:

• Certifications or experience in Agile, Scrum, or similar project management methodologies.
• Knowledge of financial services or banking industry standards.

• Own the capability vision, outcomes, and roadmap across build, run, and continuous improvement phases.
• Manage demand intake, prioritize stakeholder needs, and balance feature delivery with platform health, resilience, and security.
• Define and monitor measurable outcomes (OKRs/KPIs/SLAs) to drive data-driven continuous improvement.
• Ensure work is well-defined through epics/stories with clear acceptance criteria and non-functional requirements using agile/lean practices.
• Collaborate with operations and service management to enhance incident, problem, and change management processes.
• Lead stakeholder communication during major incidents and oversee post-incident review processes.
• Ensure platform compliance with HSBC’s Risk & Controls Framework and regulatory standards.
• Understand customer journeys to improve onboarding times and usability via standards and self-service initiatives.

Only candidates with an existing legal right to work in the European Union will be considered for this role.