Production Support Engineer – AI & LLM

Leading player in the trading industry focused on ensuring the stability and efficiency of complex trading systems.

• 2+ years of experience supporting trading systems, including manual trading, algorithmic trading platforms, or risk systems
• Proficiency in Windows and Linux system administration
• Strong scripting skills in Bash, PowerShell, Command Prompt, or Python
• Experience working with relational databases such as SQL Server or PostgreSQL
• Excellent problem-solving skills and a strong sense of ownership in resolving issues
• Effective communication skills to work with technical teams and stakeholders
• Knowledge of large language models (LLM) concepts and hosting environments
• Familiarity with monitoring metrics, system data analysis, and incident management

Nice to have:

• Understanding of financial markets including Equities, Futures, Commodities, or Foreign Exchange
• Experience with market data, execution systems, or algorithmic trading
• Knowledge of monitoring tools and dashboard creation

• Provide user support for investigation and resolution of issues affecting front office trading flows and LLM-based systems
• Monitor and maintain trading infrastructure to guarantee system availability and performance
• Support trading platforms across Windows and Linux environments, ensuring all components are operational before trading begins
• Coordinate with engineering and business teams to resolve incidents swiftly, minimizing disruptions
• Support release management and deployment processes to sustain a stable production environment
• Maintain and optimize databases, ensuring smooth operation of critical systems
• Develop tools to enhance monitoring, dashboards, and alerting solutions for better operational visibility
• Contribute to the design and implementation of advanced monitoring and alerting solutions to proactively address issues
• Participate in on-call support, including evening and weekend shifts, to ensure continuous system reliability

Only candidates with an existing legal right to work in the European Union will be considered for this role.