Technical Business Analyst – MFA and IAM Technologies

Our client is a leader in cybersecurity solutions focused on shaping safer digital environments and supporting large-scale global deployments of advanced authentication systems.

• 3+ years as a Business Analyst or IT Analyst within an IT environment
• Strong analysis and process mapping skills
• Experience supporting large global deployment projects, particularly MFA app rollouts or authentication changes
• Hands-on experience working closely with engineers, developers, and operational teams
• Confident communication skills to challenge constructively and clarify complex topics with senior stakeholders
• Proactive and self-sufficient attitude with excellent time management and multitasking abilities
• Familiarity with Jira and Confluence, with interest in optimizing their use
• Knowledge of MFA systems and phishing-resistant authentication, including FIDO-based approaches

Nice to have:

• Financial services experience, ideally with a focus on security
• Experience working with global teams
• Data skills: cleansing, mapping, transforming; ability to produce stakeholder-facing content

• Lead requirements elicitation through workshops and interviews, documenting and managing ongoing requirements changes
• Facilitate gap analysis and translate outcomes into epics, user stories, acceptance criteria, and traceable requirements
• Support technology assessments with service owners for MFA/passwordless/FIDO adoption
• Collaborate with business units, IT teams, IAM specialists, cybersecurity, and operations to gather and align requirements
• Present progress, critical decisions, and results in stakeholder forums; communicate complex concepts clearly
• Produce and maintain process maps and user journey documentation for MFA and phishing-resistant MFA changes
• Define current-state and future-state workflows and operational handoffs
• Work closely with project managers and IAM teams to scope, plan proof-of-concept, pilots, and rollouts
• Support large global deployments by providing readiness inputs, communication strategies, training needs, and operational considerations
• Maintain programme documentation in Confluence/Jira; develop dashboards and reports using Power BI and Excel
• Track actions, RAID logs, and decisions to ensure delivery momentum and auditability

Only candidates with an existing legal right to work in Europe will be considered for this role.