CTS Analyst

Our Client is on a mission to be the leading BaaS provider in the UK, underpinned by innovative technology and backed by reach and strong balance sheet. They’re a high performing team that’s always on the lookout for exceptional people. They encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

• Technical knowledge in administration of tools and platforms such as Jamf Pro, MacOS administration, Google Workspace, Slack, Atlassian (Jira, Confluence & Jira Service Management) and SSO management.
• Understanding of Information Security fundamentals and security controls.
• Self-driven learner with an ability to adapt quickly and collaborate effectively in agile environments.
• Ability to analyze and automate processes using workflow automation tools.
• Strong prioritization and decision-making skills, with a positive, service-oriented attitude.
• Excellent communication skills for clear and effective messaging across teams.

• Provide technical support for Client's employees via their Service Desk tool (business-as-usual element).
• Execute tasks/projects for improving the security and ways of working aspect of their technology environment.
• Provide technical support on their device estate to ensure Client's end users can work safely and securely in line with remote first work environment policy.
• Collaborate with Service Management, Security, Privacy, Engineering and People/HR teams.
• Deliver value at pace while communicating effectively and managing expectations of stakeholders.
• Look at opportunities to automate and improve processes so we scale the impact of work.
• Ensure systems are compliant with internal security standards.
• Maintain accurate asset management records and up-to-date documentation of support and operations processes.