Senior ServiceNow Developer – IT Service Management

Our client is a global leader in financial infrastructure and services supporting banks and financial institutions worldwide.

• At least 4 years of hands-on experience working with the ServiceNow platform.
• Proven experience in implementing ITSM modules such as Incident, Problem, Change, and Service Catalog.
• Strong proficiency in JavaScript and Glide API.
• Working knowledge of Flow Designer workflows and Business Rules.
• Good understanding of ITIL and IT service management best practices.
• Excellent communication skills in English for effective collaboration in an international environment.
• Ability to work effectively within a team and liaise with stakeholders at different levels.

Nice to have:

• ServiceNow or ITIL certifications.
• Experience with ServiceNow integrations and complex scripting.

• Configure and develop the ITSM module on the ServiceNow platform to optimize service processes.
• Implement ITSM workflows, including incident, problem, change, and request management.
• Create and modify workflows, business rules, UI policies, and scripts (Client Scripts, Script Includes) to tailor the platform.
• Integrate ServiceNow ITSM with other systems and modules for cohesive environment management.
• Collaborate with analysts and stakeholders to gather requirements and translate them into technical solutions.
• Conduct testing of functionalities and support User Acceptance Testing (UAT).
• Document configurations, customizations, and best practices for maintainability and knowledge sharing.

Only candidates with an existing legal right to work in the European Union will be considered.