Mid-Level Operations Specialist – Business Support

The role is for a PAM Technical Delivery Team Lead at a global financial services organization focused on delivering secure and innovative technology solutions supporting critical business operations worldwide.

• 5+ years of experience working within a Cyber Security development team
• In-depth knowledge of DevOps lifecycle management and automated release implementation
• Experience delivering significant service improvements for in-house developed IT services
• Strong stakeholder engagement and relationship management skills
• 3+ years of experience managing people and teams, including goal setting and performance tracking
• Extensive experience supporting internal and external audits, including providing reports, evidence, and walkthroughs
• Strong experience with service ownership, incident management, and crisis coordination
• Experience managing major changes while maintaining service stability and compliance
• Strong understanding of Agile methodologies and experience driving effective workload management across teams
• Proven ability to lead risk management activities and communicate effectively with senior stakeholders

Nice to have:

• Previous experience as a Scrum Master or Product Owner
• Experience working with Privileged Access Management (PAM) platforms and services
• Experience defining long-term service strategies and technology roadmaps
• Knowledge of service resilience and reliability engineering practices
• Experience managing vendor and contractor relationships
• Financial services or highly regulated industry experience

• Leading and developing a high-performing team responsible for in-house PAM services
• Driving the adoption of DevOps lifecycle management practices and automated release processes
• Defining and optimizing operational procedures to improve team efficiency and service delivery
• Managing performance objectives, coaching team members, and overseeing performance improvement plans
• Developing and coordinating major incident action plans and chairing post-incident reviews
• Overseeing significant service changes and ensuring compliance with change management processes
• Representing planned changes during CAB meetings and communicating associated risks
• Improving service health, resilience, and operational stability through process and technology enhancements
• Leading risk management activities and presenting findings to senior stakeholders
• Acting as a liaison between technical teams and business leaders, translating technical concepts into business-focused insights
• Maintaining relationships with vendors, contractors, and internal stakeholders
• Defining and executing service roadmaps and contributing to strategic PAM initiatives
• Supporting internal and external audits by providing evidence, reports, and walkthroughs
• Managing out-of-hours activities when required to support critical services