IT Service Analyst

We provide complete software development teams, who will take complex care of your software. We are experienced in building teams uniquely suited to the specific needs of our clients. One team - a range of skills, diverse personalities, and various approaches.

• 3–5 years of experience in IT Asset Management, Configuration Management, or CMDB-related roles
• Hands-on experience with CMDB tools (Helix, ServiceNow or similar)
• Basic understanding of cyber security concepts (vulnerability management, security scanning, application/network security)
• General knowledge of IT infrastructure (DNS, PKI/certificates, networking concepts, load balancing)
• Experience working in environments with audit, compliance, or governance requirements
• Strong communication and stakeholder management skills
• Structured and detail-oriented mindset
• Ability to translate technical topics for a broader audience

Nice to have:

• Power Automate / Power Apps

• Maintain and update asset and configuration data within CMDB (Helix / ServiceNow)
• Identify and establish ownership of internet-facing assets across the organization
• Collaborate with application, network, and infrastructure teams (e.g. DNS, certificates)
• Support Cyber Security in vulnerability management by ensuring accurate asset mapping and ownership
• Ensure accuracy, completeness, and timeliness of asset data in line with compliance and audit requirements
• Facilitate communication between technical and non-technical stakeholders
• Support remediation processes by enabling coordination between multiple teams
• Contribute to improving governance, processes, and data quality standards