IT Service Desk Support with languages

Experis is a global leader in recruitment of specialists and management staff in key IT areas. They offer competitive employment opportunities and interesting IT projects for both experienced experts and those starting their careers in IT.

• Basic knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team in a shift-based environment
• Very good command of English and Polish and one additional language such as French, German, Italian, Spanish, or other
• Proactive attitude with a willingness to learn and develop

• Provide technical support via phone, email, and ticketing systems
• Diagnose, troubleshoot, and resolve incidents related to IT infrastructure and end-user environments
• Accurately log and manage service requests in line with SLAs and internal processes
• Escalate complex or unresolved issues to appropriate technical teams
• Deliver remote support, including VPN access and mobile device configuration
• Monitor recurring incidents and proactively identify trends or improvement areas
• Maintain documentation, procedures, and knowledge base content
• Communicate system alerts, outages, and updates to end users