Senior Service Delivery Manager – Cybersecurity Operations

Our client is a global leader in cybersecurity, dedicated to safeguarding digital ecosystems. The role is based in Kraków with a hybrid work model requiring 6 days per month in the office.

• Over 5 years of experience in cybersecurity, technical roles, or related fields.
• Strong knowledge of Third Party/Supply Chain Management and related risks.
• Extensive experience with IT systems, infrastructure, and data security measures.
• Good understanding of service management principles and frameworks.
• Experience with data analysis tools such as Excel, Power BI, or similar.
• Knowledge of Third Party Security Assessment processes, control testing, or audit disciplines.
• Awareness of project management methodologies.
• Excellent communication skills, with the ability to simplify technical concepts for business audiences.
• A continuous improvement mindset and confidence to challenge existing processes.

Nice to have:

• Relevant cybersecurity certifications or advanced knowledge.
• Genuine enthusiasm for technical growth and sharing knowledge.

• Lead all aspects of TPSA Service and Operations, ensuring efficient delivery and ongoing process improvements.
• Serve as the primary contact (TPEM) for third-party suppliers, including Strategic Delivery Partners such as KPMG, SureCloud, and BitSight.
• Provide administrative and technical support for third-party services, including access management, reporting, troubleshooting, and process enhancement.
• Support global delivery efforts, workload planning, and communication across regional teams and partners.
• Collaborate with TPSA region leads to manage SLAs, address service issues, and implement governance frameworks.
• Identify risks and resolve service issues in partnership with the Global Head of Third Party Cyber Governance and Risk.
• Enhance operational processes to build a resilient security assessment framework in compliance with relevant regulations.
• Coordinate with businesses, procurement, and technology teams to align service requirements.
• Conduct research on cybersecurity trends, data dashboards, and emerging risks to inform strategies.
• Contribute toward meeting monthly service targets (e.g., SLAs) and collaborate with cross-functional teams for optimal solutions.

Only candidates with an existing legal right to work in the European Union will be considered for this role.