Mid-Level IT Support Specialist – Banking Systems and Cloud Technologies

The role is for a global leader in banking and financial services, focusing on client onboarding and reporting systems within Private Banking.

• At least 2 years of hands-on experience in IT support, DevOps, SRE, or related fields.
• Knowledge of SQL, databases, and cloud or banking technologies.
• Experience managing ServiceNow incidents, problem records, and change requests.
• Strong team spirit and risk awareness with an inquisitive nature to identify root causes.

Nice to have:

• Knowledge of Microsoft Dynamics, AWS, Azure, Java, or Linux.
• Prior experience within HSBC or the financial sector.
• Communicative English proficiency.

• Provide production support for Private Banking Client Onboarding and Client Reporting systems.
• Analyze incidents and collaborate with the development team to resolve issues efficiently.
• Manage Incidents and Problem Records through ServiceNow workflows as the Problem Coordinator.
• Support ongoing technical and process improvements with Support teams, DevOps, and SRE colleagues.
• Respond proactively to system alerts to reduce downtime.
• Participate in non-office hours support, including weekend releases and scheduled maintenance.

Only candidates with an existing legal right to work in the European Union will be considered for this role.