Mid-Level IT Support Specialist – Private Banking Systems

Leading provider of private banking solutions within a bank's Global Private Banking environment, focusing on client onboarding and reporting systems for wealth management.

• At least 2 years of experience in IT support, DevOps, SRE, or ITIL-related roles.
• Solid understanding of Incident management, problem resolution, and ServiceNow workflows.
• Knowledge of SQL, databases, and basic troubleshooting.
• Familiarity with Microsoft Dynamics, AWS, Azure, Java, or Linux is a plus.
• Experience managing incidents, problems, and change requests in a GSD environment.
• Prior experience or relationships within HSBC private banking environments is advantageous.
• Team-oriented attitude with excellent collaboration skills.
• Risk awareness and proactive issue mitigation.
• Curious mindset to understand and resolve issues effectively.

Nice to have:

• Experience in IT support, DevOps, or SRE roles.
• Knowledge of cloud platforms such as AWS or Azure.
• Certifications or training related to ITIL or incident management.

• Provide production support for PB Client Onboarding and PB Client Reporting systems.
• Analyze incidents and collaborate with development teams to resolve issues.
• Manage Incidents and Problem Records within ServiceNow, ensuring root cause identification and resolution.
• Support technical and process improvements with Support, DevOps, and SRE teams.
• Respond to system alerts and take corrective actions.
• Support weekend releases and system maintenance, including non-office hours.
• Participate in incident escalations, troubleshooting, and documentation.

Only candidates with an existing legal right to work in Europe will be considered for this role.