Support Specialist with English and Polish – Afternoon Shift (f/m/x)

You will be providing support to one of the major players in the aerospace/defence sectors in the US and Canada, also supporting other international locations.

• At least 6 months of experience in a similar role
• Very good telephone etiquette and overall communication skills
• Proactive and eager to learn from colleagues
• Strong team player with the ability to work independently
• Excellent written and verbal communication skills in English and Polish
• Proven ability to deliver exceptional customer service
• Residing in Poland required

• Provide technical support for internal and external users, resolving issues related to hardware, software, networks, and telecommunications
• Diagnose and troubleshoot technical problems based on user reports
• Escalate complex cases to appropriate specialists
• Ensure prompt issue resolution while adhering to SLAs
• Log and track support requests using relevant tools
• Offer remote support for VPN users and assist with mobile devices, encrypted USBs, and secure network accounts
• Maintain and update documentation including technical procedures
• Communicate system alerts and outages to users

Wyrażam zgodę na przetwarzanie moich danych osobowych zamieszczonych w niniejszym CV przez Sii sp. z o.o. z siedzibą przy Al. Niepodległości 69, 02-626 Warszawa („Sii”) dla celów procesów rekrutacyjnych prowadzonych przez Sii.