CRM Specialist (MS Dynamics)

InPost is one of Europe’s leading out-of-home (OOH) e-commerce enablement platforms, with a network of over 64,000 Automated Parcel Machines (APMs) and more than 30,000 pick-up and drop-off points across nine European countries including Poland, the United Kingdom, France, Italy, Spain, Portugal, Belgium, the Netherlands, and Luxembourg. The company focuses on delivery services and fulfillment for e-commerce merchants, supporting 1.4 billion parcels delivered in 2025.

• 2–4 years of experience in CRM administration or operations with HubSpot, Pipedrive, or Microsoft Dynamics 365.
• Over 2 years building workflow automations with Zapier, Make.com, or similar tools.
• Solid understanding of data hygiene, deduplication, and integration concepts such as APIs and webhooks.
• Fluent in Polish and English, both written and spoken.
• Degree in Business, Information Systems, or related field, or equivalent hands-on experience.

Nice to have:

• Experience with SQL, Power BI, Google Cloud Platform, or background in logistics/e-commerce and multi-market operations.

• Administer and configure InPost's CRM platforms such as HubSpot, Pipedrive, and Microsoft Dynamics 365 — including pipelines, custom objects, user roles, and permissions.
• Design and maintain automations and integrations using Zapier, Make.com, and Google Cloud Platform.
• Translate APM deployment workflows (site sourcing, lead-to-deployment pipelines, partner onboarding) into structured CRM logic.
• Ensure data quality across markets through audits, deduplication, field validation, and lifecycle management.
• Build dashboards and reports tracking pipeline activity, deployment progress, and operational KPIs for international stakeholders.
• Gather requirements and translate them into scalable CRM configuration and process design.
• Maintain documentation, playbooks, and training materials; support onboarding and day-to-day CRM queries.