Business Strategy Consultant (Telecom)

Accenture is a leading global professional services company serving clients in more than 120 countries with approximately 791,000 people. The Communication Media & Technology (CMT) team helps telecom operators use data, AI, and automation to manage costs, optimize operating models, build modern networks, and enhance customer experience. The company combines technology and leadership in cloud, data, and AI with industry experience to drive digital transformation.

• 4+ years of experience in telecom industry, consulting, business analysis, or digital transformation.
• Understanding of telecom business processes in B2C/B2B areas such as sales, customer experience, care, billing, payments, field service, or logistics.
• Experience in process analysis, mapping as-is processes, identifying pain points, and designing to-be processes.
• Ability to connect business processes, customer journeys, data flows, and IT systems.
• Experience preparing functional and process requirements, user stories, and acceptance criteria.
• Ability to work autonomously with stakeholders through workshops and project interactions.
• Strong analytical and communication skills.
• Professional working proficiency in English.

Nice to have:

• Knowledge of telco BSS/OSS platforms like CRM, billing, charging, order management, payment management, field force, or logistics systems.
• Experience with large-scale IT, digital, or business transformation programs.
• Familiarity with agile and waterfall delivery methodologies.
• Knowledge of TM Forum frameworks, design thinking, operating model design, data-driven strategy, or analytics-driven consulting.

• Analyze current-state business processes, customer journeys, pain points, and requirements across telecom domains.
• Design target-state digital processes and customer journeys aligned with client strategies.
• Translate business needs into requirements, user stories, and acceptance criteria for digital and IT solutions.
• Collaborate with client business stakeholders, technology, and delivery teams to support target operating models.
• Lead workshops, interviews, and sessions to gather requirements and validate designs.
• Prepare deliverables including process maps, requirements docs, business cases, and roadmaps.
• Support digital transformation programs from concept through delivery support.

Employment contract (umowa o pracę) based in Warsaw with a hybrid working model. Willingness and ability to travel for client site work across Europe and beyond is required. Equal Employment Opportunity and non-discrimination policy apply.