Expert Engineering Uplift Lead – Enterprise Platform

This role is within HSBC’s Chief Technology Office, focusing on the Enterprise Integration Platform team to improve global enterprise technology functions.

• 7+ years of experience in enterprise technology environments with hands-on engineering credibility (software, platform, automation, SRE).
• Proven leadership in driving engineering improvement initiatives across teams.
• Solid business analyst skills for eliciting pain points, modeling processes, and translating insights into actionable backlogs.
• Strong analytical skills to interpret operational data and engineering metrics.
• In-depth knowledge of high-performing engineering team practices.
• Experience working in Agile frameworks.
• Ability to work independently and collaboratively in diverse global teams.
• Excellent documentation, communication skills, and ownership mindset.
• Fluent in English (spoken and written).

Nice to have:

• Experience supporting IT services underpinned by vendor software.
• Knowledge of reliability and operational excellence practices (SLOs, incident management, observability).
• Familiarity with improving developer experience through CI/CD maturity, automation, and self-service.
• Understanding of financial services compliance and risk management requirements.

• Lead discovery of engineering uplift opportunities using telemetry, incident themes, customer feedback, and operational data.
• Translate complex problems into clear uplift initiatives with measurable outcomes like reduced incidents and improved reliability/SLOs.
• Collaborate with Product Owners and Architecture teams to prioritize uplift efforts aligned with strategic goals.
• Provide technical guidance on solution options, standards, and best practices for uplift delivery.
• Drive adoption of engineering standards, peer reviews, quality controls, and release practices.
• Identify and eliminate delivery blockers by enhancing operational processes, dependency management, and governance.
• Define KPIs, create dashboards, and use data to inform decisions and show impact.
• Monitor and optimize process performance.
• Coach engineering teams through knowledge sharing, documentation, and hands-on support to foster continuous improvement.

Only candidates with an existing legal right to work in the European Union will be considered for this role.